Denied boarding

If you are denied boarding, for example if you are overbooked, the airline may initially voluntarily offer you the right to withdraw from the flight in return for certain consideration. If you do not do this, you have the following rights, which you can choose from:

  • Assistance services (see the Delay section)
  • Refund of the ticket price within 7 days
  • Return flight to the first departure point at the earliest possible time or
  • Alternative transport to the destination under comparable travel conditions at the earliest possible time or
  • Carriage to the destination on the desired date under comparable travel conditions (subject to available seats) or

In addition, you have the right to compensation (you do not have to accept a voucher). The amount depends on the planned route and is

  • For flight distances of up to 1,500 km: €250.00
  • For flight distances of more than 1,500 km for intra-community flights and for all other flights between 1,500 km and 3,500 km: €400.00
  • For flight distances of more than 3,500 km: €600.00

If you are offered an alternative flight, the arrival time of which is no later than 2 hours for all flights of up to 1,500 km, no later than 3 hours for all intra-Community flights of more than 1,500 km and for all other flights between 1,500 km - 3,500 km and for all other flights over 3,500 km is no later than 4 hours after the scheduled arrival time of the originally booked flight, the compensation is 50% of the above amounts.

Flug-Hafen-Saarland GmbH

Correspondence
PO Box 10 11 12
66011 Saarbrücken

Visitor address
Balthasar-Goldstein-Strasse 20
66131 Saarbrucken

Authorized to represent
Chief Executive Officer
Thomas Schuck
Rita Gindorf-Wagner
registry court
District Court of Saarbrucken
registration number
HRB 4903
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