Dear passenger,
We regret that you are affected by a flight irregularity. In the following we provide you with an overview of the main rights to which you are entitled under the European Air Passenger Rights Regulation as well as the contact forms and addresses of the airlines that offer flights from Saarbrücken Airport as a special service of Saarbrücken Airport. This only provides an initial overview; further legal advice should be given in each individual case.
If you have booked a package tour, there may be additional claims against the tour operator. If possible, please keep your boarding passes, invoice/travel confirmation, receipts for your own expenses (e.g. hotel, taxi, meals) and, if possible, write down the name and address of one or more witnesses who did not book together with you.
Claims should be made against the airline actually operating your flight. The contact forms and addresses of the airlines that offer flights from Saarbrücken Airport can be found
here. If the airline refers you to a third party, please note that if you assign your rights to that company, you will no longer be able to enforce your rights independently of that company.
You can get legal advice and assistance, for example, from the lawyer Dr. Caroline Gebhardt at the e-mail address
fluggastrechte@rae-gebhardt.de. You can find more information on the homepage of the lawyers Gebhardt & Kollegen
www.rae-gebhardt.de.
Kind regards
Your Saarbrücken Airport team
